Please note that the warranty periods for 2E laptops here are approximate and informative.
Due to the fact that we do not always have information about the actual date of sale to the end user, the exact dates of the end of warranty service may vary.
To check the warranty period, enter your order number or product serial number in the text box.
We recommend that you check the exact dates of the end of the warranty service with the seller.
If you have any questions or problems with your laptop, please contact our customer service for qualified assistance.
Laptop Service Policy
We strive to provide our customers with quality service that guarantees the smooth operation of the purchased laptops. Below are the main principles of our service policy.
1. Warranty Obligations
1.1. The warranty period for laptops is 12 months from the date of purchase, unless otherwise specified.
1.2. The battery is warranted for 6 months, regardless of the warranty terms for other equipment.
1.3. The warranty covers factory defects and malfunctions that are not the fault of the user.
2. Warranty Terms and Conditions
2.1. To receive warranty service, the customer must provide:
- A document confirming the purchase (check or invoice).
2.2. The warranty does not cover:
- Damage caused by misuse, physical damage, liquid ingress, overheating, etc.
- Replacements or modifications made by unauthorized service centers.
- Software, including installed operating systems, drivers, and third-party programs.
3. Service out of Warranty
3.1. After the warranty period has expired or if the malfunction is not covered by the warranty, the repair is carried out at the customer’s expense.
3.2. Before carrying out the repair, the customer is provided with a preliminary estimate of the work.
4. The Procedure for Contacting the Service Center
4.1. The customer can contact the official service center through:
- Hotline
- Online form on the official website.
- Personal visit to the service center.
5. Updates and Preventive Maintenance
6.1. Customers are offered paid services to update operating systems, drivers and diagnose laptops.
6.2. It is recommended to perform preventive dust cleaning of laptops every year to ensure their long-term durability.
6. Client’s Rights
The client has the right to:
- Full information about the terms of the warranty.
- Free diagnostics of the device under warranty.
- Receiving advice on the operation of the laptop.
7. Customer’s Obligations
The customer is obliged to:
- Comply with the operating conditions specified in the technical documentation.
- Use only original accessories and components.
- Keep the warranty card and a document confirming the purchase.